VistaHealth

Delete your VistaHealth account or data

For the VistaHealth app (Android and iOS) and website, made by VistaLogic Solutions Private Limited ("VistaLogic"). VistaHealth was earlier called VistaCare; some screens may still show the old name.

Effective 29 October 2026 · Last updated 29 October 2026 (30-day recovery window) · Read with our Privacy Policy.

In short

Members can delete their own account in the app or on the website. A code is sent to your sign-in mobile number to confirm.
Sharing stops at once and you are signed out. You can come back anytime within 30 days: sign in with the same mobile number and choose Restore. After 30 days your account and all your health records are permanently deleted and cannot be recovered. Backups roll off within a further 35 days.
Want it erased at once instead? Email support@vistalogic.in.
Some data is kept: some by law, and some because VistaHealth cannot erase it yet. The full list is below.
Doctors can close their account in the app. Clinics, and anyone who cannot use the app, can email support@vistalogic.in. We answer within 30 days.

1. Delete your whole account

Who can delete what

Account	How	What happens
Member	In the app or on the website, yourself (steps below)	Access stops at once; your account and health record are permanently deleted 30 days later, unless you restore it first.
Family profile you keep under your login (a child, or an adult without their own login)	It has no login of its own, so it cannot be deleted by itself. See Family profiles.	If you delete your own account, the profiles you keep stay with it for the 30 days and are then archived, not erased. A child who has a co-guardian goes to that guardian at once.
Member whose record was first made by a family member or a clinic, and who later signed in with their own number	The in-app delete does not work for these accounts yet. Email us (steps below).	We delete the account within 30 days of your request.
Doctor	In the app: Settings → Security Settings → Delete My Account. Not on the website.	Your doctor account is closed, not erased: you are signed out, cannot sign in again, and members and clinics can no longer find or reach you. Your details stay on file. To ask for them to be erased, email us.
Clinic	Not in the app or on the website. Email us from the clinic's registered email.	VistaLogic closes the clinic account within 30 days. See Clinic accounts.

If one mobile number has both a member account and a doctor account, deleting the member account does not close the doctor account, and closing the doctor account does not delete the member account. Do each one separately.

In the app (members)

Open VistaHealth and sign in with your mobile number.
If a family member's records are on screen, switch back to your own. Delete My Account is shown only for your own record.
Tap Settings at the bottom of the screen (or your photo), open Security Settings, then tap Delete My Account.
You can also get there from Security Settings → Privacy & Security → My data rights → Erase my account.
Optional: under Download everything first, take a copy of your record before you go.
Tap Delete my account. Read what is removed and what is kept.
Type DELETE and tap Send OTP. A 6-digit code is sent by SMS to the mobile number you sign in with (or to your email, if your account signs in by email). It lasts a few minutes.
Enter the code and tap Delete account. Sharing stops at once and you are signed out on every device. Your account is permanently deleted 30 days later.

On the website (members, without the app)

Go to www.vistacare.co.in and sign in with your mobile number.
Make sure your own record is on screen, not a family member's.
Open Settings → Security Settings → Privacy & Security.
Under My data rights, choose Erase my account. You can download everything first.
Click Delete my account, type DELETE and click Send OTP. The code goes by SMS to your sign-in mobile number.
Enter the code and click Delete account. Sharing stops at once and you are signed out. Your account is permanently deleted 30 days later.

30 days to change your mind

You can come back anytime within 30 days. Sign in with the same mobile number (in the app or on the website) and choose Restore my account. The app shows the date your account will be deleted; if your email address is verified, we also email you when you delete and again 7 days before that date.

Your record, files, readings and family profiles come back exactly as they were. Bookings that were cancelled are not booked again.
The access you had given does not come back by itself: share again with the doctors, clinics and family members you choose.
Registering again with the same number during the 30 days takes you to Restore; it does not make a new account.
To have your account erased at once instead of after 30 days, write to support@vistalogic.in. We check the request is yours, then erase it.

By email (anyone who cannot use the app, and all clinics)

Write to support@vistalogic.in with the subject "Delete my VistaHealth account".
Give the mobile number you registered with, and your VistaHealth ID if you know it (it is shown at the top of Settings, under your name). A clinic writes from its registered email and gives its VistaHealth ID.
Say whether you want the whole account deleted, or only some data (see section 5).
We check that the request comes from the person who holds that number or email before we act. We never ask for your OTP by email.
We complete the request, and reply to you, within 30 days.

Clinic accounts

Only VistaLogic can close a clinic account. When we close it:

Removed: staff mobile numbers, the doctor roster, the contact person's name, the clinic email, the payout (bank) account details, and email sign-ins. Online bookings are switched off, so members can no longer find or book the clinic. Every clinic sign-in is refused from then on.
Kept, as tax and health-record law requires: the clinic's name, VistaHealth ID, registration number, GSTIN, state, address and plan history (what its invoices and settlement statements name), and its visit and payment records.
Members' own records belong to the members and are not touched.

2. What is deleted, and how fast

When you tap Delete account, these stop at once: doctors, clinics and family members you shared with lose access; your share links stop working and your requests leave doctors' inboxes; consents you gave to hospitals and other apps (Connected Apps) are marked withdrawn; upcoming clinic bookings and video visits are cancelled (a paid video visit 24 hours or more away is refunded in full by the clinic or doctor; a paid video visit less than 24 hours away, and a clinic booking paid in the app, are not refunded), so no doctor or clinic keeps a slot for you; reminders and notifications stop, and your notifications are cleared; and you are signed out on every device. A child who has a co-guardian is handed over to that guardian at once. For the next 30 days your data is kept unchanged and hidden from everyone.

After 30 days (or at once, if you ask support), the following are permanently deleted:

your health record: profile, emergency contacts, conditions, allergies, medicines, trackers, food log, consultations, prescriptions and notes doctors added to it;
every file you uploaded: reports, scans, prescriptions, insurance papers, photos, and your ABHA card;
your readings history: vitals, lab values, wearable and CGM data;
your record's change history;
your video consultation records and any recordings of them (for a paid consultation we keep the payment record that tax law requires and, as medico-legal proof, the call log — who joined and when, how the call ended — and your consent to the video consultation; none of it holds health information);
records received for you from other hospitals through ABDM, and the ABDM approval records VistaHealth held for them;
the links a clinic using VistaHealth made between your ABHA and its records, and the ABDM approvals and transfer records for them;
your ABHA number's link to VistaHealth, so it can be linked again.

Family profiles you keep are archived at that point. After the 30 days your account and health records cannot be recovered.

Backups: our databases keep continuous backups for 35 days, so a deleted record leaves them within a further 35 days after it is deleted. Deleted files leave our storage within 90 days (the storage keeps earlier versions of a file for that long).

3. What is kept, why and for how long

We keep the items below after an account is deleted. Some are needed by law. Others are kept because VistaHealth cannot erase them with the account yet; we say so plainly, and you can ask us to erase them by email.

Kept by law or as evidence

What	Why	How long
The record that you accepted our Terms and answered the privacy choices: date, version, app and the IP address it came from	Proof of consent	Kept after deletion. No end date is set yet.
Proof that your account was deleted: your VistaHealth ID, your name, the dates, and counts of what was removed. No health information.	Proof that we did what you asked	Kept after deletion. No end date is set yet.
Your registration details (name and mobile number)	The IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021	At least 180 days after deletion (they are also in the two rows above and the sign-in row below)
Your payments and GST invoices	Tax and company law	8 years from the end of the financial year they relate to
The log of what a hospital or app you shared with read, and when	Evidence for you and for the hospital	Kept after deletion. No end date is set yet.
Security and access logs on our servers (which can include your account ID and IP address)	Security, and the CERT-In and DPDP log rules	About 400 days

Kept because VistaHealth cannot erase it with the account yet

These are known gaps. Until they are fixed, email support@vistalogic.in if you want any of them erased, and we will do it within 30 days.

What	What happens today	How long
Your mobile number in our sign-in service	Not removed. If you register again with the same number, you start with an empty record.	No end date
Family profiles you kept under your login	Archived, not erased: their records and files stay, but no one can open them in the app. A child with a co-guardian moves to that guardian instead.	Until someone asks us to erase them. No automatic end date runs yet.
Messages between you and clinics or doctors	Not erased	No end date
Community posts and replies	Not erased. Community is switched off at present, so posts cannot be removed in the app; email us to have them erased.	No end date
Results the report reader worked out from your uploads (kept beside the reading job, not in your record)	Not erased	No end date
A "Download everything" copy you asked for	Deleted the next time it is opened after its 24 hours, otherwise left in storage	No end date if never opened again
Support tickets, feedback, and pictures or screen recordings you attached	Not erased	No end date
Notifications in the bell	Not erased with the account	Removed automatically within 90 days
Your phone's notification token	Not erased with the account	Removed automatically 180 days after it was last used
The devices you signed in on (device name and platform)	Not erased with the account	Removed automatically about 400 days after the device first signed in

Held by doctors, clinics and hospitals themselves

Clinics keep their own visit, booking and payment records of you, as the law requires.
Hospitals and apps you allowed to read your record (Connected Apps) keep what they already read, under their own legal duties.
Anything someone already downloaded, printed or received from you, such as a share-link PDF or a prescription you sent, is outside VistaHealth and we cannot delete it.

4. Records shared through ABDM

If you linked your ABHA, deleting your VistaHealth account does not tell ABDM. Approvals (consents) you gave in your ABHA app stay there until they expire or you revoke them.

Open your ABHA app (or the ABDM PHR app you use) and revoke the approvals you gave to VistaHealth and to clinics that use VistaHealth.
Check the facilities linked to your ABHA there, and remove any you no longer want.

Records other hospitals sent to VistaHealth for you through ABDM are erased from VistaHealth when you delete your account, and also when your approval expires or is revoked.

5. Delete some data and keep your account

Read this first: when you remove an entry, it leaves your record. Values that were already logged to your record's dated history (such as readings and lab results) stay in that history, and an uploaded file stays in storage, until you delete your account. If you want them erased now without deleting your account, email support@vistalogic.in. We do it within 30 days.

To remove	Where (phone app)	What happens
A report you uploaded	Reports → tap Remove on the report → Save changes	The report leaves your list. Its file and the results read from it are not erased yet (see the note above). Reports a doctor wrote cannot be removed this way.
An entry from a hospital	Tap Remove on the entry and confirm	It stays removed: the hospital's next update will not add it back.
A tracker and its entries	Open the tracker → Remove this tracker → Remove tracker and entries	The tracker and its entries leave your record.
Sharing with a doctor or clinic	Settings → Share My Case → stop sharing	They lose access at once. Entries they already added stay on your record.
A share link	Settings → Share My Case → stop sharing the link	The link stops working.
A hospital's or app's access	Settings → Security Settings → Privacy & Security → Connected Apps → Withdraw access	Its access stops at once. What it already read stays with it.
AI reading of your uploads, or details in notifications	Settings → Security Settings → Terms & privacy → turn the choice off	Stops from then on. Values already filled in and checked stay in your record.
A device you are signed in on	Settings → Security Settings → Devices & Sessions → sign it out	That device is signed out.
A band, ring or watch	Settings → Personal Settings → Device Settings → Disconnect device	New readings stop. Readings already synced stay in your record.
Health Connect or Apple Health	Remove VistaHealth's access in the Health Connect app (Android) or the Health app (iPhone)	New readings stop. Readings already synced stay in your record.
A family profile you keep	Settings → Personal Settings → Family Profile → Remove on the profile	You choose what has happened: They have moved on: the records go to their own VistaHealth login, confirmed by a code to their phone. They have passed away: the profile is marked deceased and becomes read-only. Just remove from my list: the profile is archived, not erased. The app cannot erase a family profile. To have one erased, email us. A child with a co-guardian stays with the other guardian.

To get a copy of everything first: Settings → Security Settings → Privacy & Security → My data rights → Get a copy. To ask for a correction: My data rights → Correct something.

On the website, Share My Case is at the top of Settings, and Privacy & Security (with My data rights), Terms & privacy and Devices & Sessions are under Settings → Security Settings. Device Settings is in the phone app only.

6. Timelines, Grievance Officer and contact

In-app or website deletion: access stops at once; permanent deletion 30 days later (at once on request to support@vistalogic.in).
Requests by email, and all data-rights requests (copy, correction, erasure, nominee): answered within 30 days.

If you are not happy with how we handled your request, write to our Grievance Officer:

Grievance Officer: Alahari Mallikarjuna Naidu
Email: grievance@vistalogic.in
Address: VistaLogic Solutions Private Limited, Ground Floor Flat, Plot No 237, Arsha Apartments, Kalyan Nagar Main Road, Hyderabad, Telangana 500038.

We acknowledge a complaint within 24 hours and resolve it within 7 days.

Everything else: support@vistalogic.in.